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Ahold Delhaize Cyber Incident Disrupts Multiple Retail Brands

lite News Desk 2 min read

At a glance

  • Ahold Delhaize has taken some IT systems offline due to a cybersecurity incident.
  • Brands affected include Albert Heijn, Etos, Gall & Gall, and Food Lion.
  • Online ordering, loyalty programs, and digital services are disrupted.

Ahold Delhaize is managing a cybersecurity incident that has led to the precautionary shutdown of certain IT systems. The event has caused interruptions across several of the company’s retail brands and affected digital services for customers.

The disruption has impacted the online platforms, loyalty programs, and ordering systems of Albert Heijn, Etos, Gall & Gall, and Food Lion. Customers have been unable to access websites and mobile apps for these brands, and various online services remain unavailable.

At Albert Heijn, the company’s website and app are currently inaccessible. In addition, customer service and logistics operations have been affected, with some in-store systems displaying outdated promotional prices on electronic shelf labels.

Customers shopping at Albert Heijn, Etos, and Gall & Gall are unable to place online orders or use loyalty programs. While shelf labels may not show the latest offers, in-store checkout systems may still apply current pricing at the point of sale.

What the numbers show

  • Four brands are affected: Albert Heijn, Etos, Gall & Gall, and Food Lion.
  • The incident was reported on October 12, 2026.
  • Multiple digital services, including websites and apps, are offline.

Ahold Delhaize stated that the decision to take systems offline was made as a precaution. The company has not specified the duration of the disruption or provided details on when full service will be restored.

The incident has led to a temporary halt of online orders, with loyalty program functions also suspended for the affected brands. Customers have been advised that while some electronic shelf labels may not reflect updated prices, the correct prices are expected to be applied during checkout.

Food Lion, another brand under Ahold Delhaize, is also experiencing similar disruptions to its digital services. The company has not released further information regarding the extent of the impact on Food Lion’s operations.

At this time, Ahold Delhaize continues to address the cybersecurity issue and has not announced any additional measures or updates beyond the initial precautionary steps.

* This article is based on publicly available information at the time of writing.

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